PhysioActive SG
AppointmentsWhy your privacy matters to us
Your privacy matters to us. This policy explains in clear, simple terms how we collect and use your information when you visit our website or book an appointment online.
What Information We Collect
When you use our website or book an appointment, we may ask for:
- Your name, date of birth, and gender (if relevant).
- Your phone number, email address, and home address.
- Appointment details such as time, therapist, and treatment notes you choose to share.
- Payment information (handled securely by trusted providers – we never store full card numbers).
- Technical data like IP address or browser type to help us improve our website.
How We Use Your Information
We use your details to make your experience smooth and helpful:
- Appointments: to book, confirm, and manage your visits with us.
- Updates & Reminders: to send confirmations, reminders, or follow-ups.
- WhatsApp: to reach you quickly about your appointments, and sometimes to share news or promotions.
- Improvements: to understand what works well and make our services better.
WhatsApp Messages
By giving us your phone number, you agree that we can contact you via WhatsApp for:
- Appointment reminders and updates (like time changes or post-session advice).
- Marketing messages (such as promotions or clinic updates).
You’re always in control: If you don’t want to receive marketing messages, just reply “STOP” on WhatsApp or let us know. We’ll still send important appointment messages unless you ask us not to.
Sharing Your Information
Your information stays safe with us. We only share it with:
- Team members who help care for you.
- Trusted service providers like booking systems, IT platforms, and payment processors (who must also keep your data safe).
- Authorities, if we are legally required to.
We will never sell or rent your personal information.
Sharing Beyond Our Systems
If we ever need to share your details with a third party outside of our systems or your treating doctor, we’ll only do so if you fill out a special consent form. You can choose the language that works best for you:
How Long We Keep Your Data
We keep your information only for as long as needed — for appointments, legal requirements, or records. Health records may need to be kept for the period set by healthcare regulations.
Your Choices & Rights
You have the right to:
- Ask for a copy of your data.
- Request corrections if something isn’t right.
- Ask us to delete your data when it’s no longer needed.
- Opt out of marketing at any time (reply “STOP” on WhatsApp or contact us).
Cookies & Tracking
Our website may use cookies to make browsing easier and to understand how people use our site. You can turn off cookies in your browser, though some parts of the site may not work as smoothly.
Changes to This Policy
Sometimes we may update this policy to keep it current. The latest version will always be on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Phone: +62 811-8197-975