PhysioActive SG
Appointments
My name is Kievi, and I am currently a Sport, Exercise and Health Science student at the University of Bath, heading into my final year. What drew me specifically to Physioactive was the standard the clinic holds itself to: its physiotherapists are internationally accredited, trained across Dutch and German systems and based out of Singapore before establishing that same standard of care in Jakarta. The breadth of services played a part too — podiatry, women’s health, and a range of specialisms I hadn’t seen consolidated under one clinic before. As someone studying sport science with an eye toward coaching and athlete performance, I wanted to understand not just how a clinic treats patients, but how a clinic of that calibre is actually run — the systems, the people, and the decisions behind the care.
My experience at Physioactive turned out to be far more valuable than I expected, not because of any one project, but because of how much direct insight I received from every single person on the team. From the receptionists, I learned the systems behind booking, follow-up packages, consultations, and the front-desk logistics that quietly keep four branches running on time. From the physiotherapists, I saw the patient-handling and rehab protocols I had studied in lectures put into practice in real time. From Bu Michelle, the owner, I learned what runs underneath all of it — finance, organisational structure, leadership, licensing, and the partnerships that keep the business growing. And from Bapak Redmer, who manages the clinic’s systems, I learned how data, reporting, and SEO work together to keep a modern clinic visible and efficient. Taken together, it was less an internship in one department and more a crash course in how an entire healthcare business holds itself together.
What I actually worked on
Operations & systems
A good amount of the work was unglamorous by design — the quiet, structural work that a business runs on whether or not anyone notices it. Building a six-week receptionist rota across the branches taught me that scheduling isn’t just filling a calendar; it’s balancing staff availability, patient flow, and continuity of care all at once. Managing that across one clinic is hard enough. Doing it across four branches, each with its own rhythm, made clear just how much coordination sits beneath a clinic that looks effortless from the outside.
Partnerships & compliance
I worked on hospital MOU outreach letters aimed at establishing referral partnerships, and reviewed contracts and licensing documentation for different staff categories — perawat, dokter umum, and the various surat izin a clinic needs simply to legally operate. I hadn’t appreciated how many regulations and how many different roles a healthcare business has to account for until I was the one checking that the paperwork matched what Indonesian health law actually required.
Business development
I also helped prepare for a banking partnership meeting, which opened my eyes to a side of marketing I hadn’t considered — that growth doesn’t only come from digital channels. Traditional partnerships, like the kind clinics build with banks, are their own form of marketing and reach. It reframed how I think about commercial growth for a clinic altogether.
What surprised me
What truly surprised me was the freedom I was given. As an operational intern, my work could mean anything on a given day — organising logistics for a new branch, covering front-desk work, reviewing contracts, drafting hospital outreach, or helping chase down a bank partnership. Nothing about the role was fixed. I could have stayed in my lane and only done what I was assigned. Instead, I asked around — every member of the team, about what I could help with — and that single habit opened up the entire scope of what I was able to learn. Some days felt like an entirely different job from the day before, and I found that I genuinely enjoyed it. Despite only being there a month, I felt real responsibility and real influence in the work I touched. It would have been a waste not to make the most of it — Physioactive is a clinic and a business run with real care, intricate in how it’s organised yet genuinely warm in how the team supports each other and pushes one another to keep learning. As an intern, I thrived in that environment, and my curiosity was met at every turn.
Thank you, Bu Michelle, for trusting me with real responsibility from the start. Thank you, Bapak Redmer, for patiently walking me through systems I’d never touched before. And thank you to the receptionist team and the physiotherapists, who welcomed me on day one and became close friends by the end — I’m genuinely grateful for every one-on-one conversation and every small lesson along the way.
Coming in, I wasn’t sure whether my future sat on the clinical side of sport science or the business side of it. Physioactive answered that question for me — not by choosing one over the other, but by showing me how inseparable they really are. Heading into my final year, I’m leaving with a much clearer sense that I want to keep working at that intersection, wherever it takes me next.
